Always make your returns policy clearly accessible on your site. On the whol… So, how can you do right by these changes in consumer behaviour right now? The tracking process is one of the most engaging steps of the. It turns out that alcohol boosts sales for ecommerce businesses, with 10% of customers reporting that they made purchase drunk. Ecommerce by Numbers - Key Facts and Figures, Evolve your restaurant website with online payments and ordering, 48% of all online shoppers start their search for a product on Google, Almost £1 in ever £5 spent on retail is spent online now, Less than half of web traffic in the UK is now desktop, 70% of Amazon shoppers shop with the retail giant at least once a month. eCommerce opportunities are constantly presenting themselves. Here are a couple things we found out: Insider tips: So, given what you know about your UK customers’ preferences, here’s what you can do to leverage tracking notifications as part of your sales strategy: UK consumers are well-acquainted with online shopping, which means they are not at all hesitant to return merchandise that doesn’t meet their expectations. The E-commerce Survey measures the use of information and communication technology (ICT) and the value of electronic sales (e-commerce) made by UK businesses. Why is cart abandonment at an all-time high? In other words, nearly nine out of ten UK shoppers will deal with a returns policy at some point. But just how big is online retail in the UK in 2019 and what facts and figures do online business owners like you need to be aware of? Don’t bury it under your terms and conditions or other legalese. Although online shopping is extremely popular throughout the world now, no other country in Europe has embraced online shopping more fully than the UK. The average delay for shipping is currently 1.9 days, which is close to the European average of two days. Fascinating E-Commerce Statistics. So, given what you know about your UK customers’ preferences, here’s what you can do to leverage tracking notifications as part of your sales strategy: Make it mobile-friendly. It's a reasonable assumption looking at recent history, that the shift will continue towards online spend (particularly on mobile devices) and that highlights a phenomenal opportunity for businesses selling online into 2020 and well beyond. E-commerce statistics: the UK is an e-commerce powerhouse Although online shopping is extremely popular throughout the world now, no other country in Europe has embraced online shopping more fully than the UK. Brand the tracking experience and excite customers while they wait. Whether you’re an international or UK-based online retailer, doing business in the UK provides plenty of opportunities to grow your business. inside the country. nearly one-third (29%) of UK shoppers say they are unwilling to pay any shipping costs on orders of £150 or more. For same-day delivery, the majority of British shoppers expect a cut-off time of 2 PM. In the UK, ecommerce retail sales make up 18% but it is seeing growth. Did you know at least 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores. What’s more, most UK shoppers view the returns procedure as a fundamental part of the online shopping experience. Want to find out more insights from our extensive market research? Sometimes it’s tough to follow through. Consumers in the UK are far more likely to ‘buy local’ than shoppers in other European countries. While the focus of these statistics is on mobile ecommerce, it’s important to understand the vast majority of consumer journeys these days involve multiple channels. While some reoprts claim Amazon has the beating of Google in the product search stakes in the USA. So, what can you do as a retailer to put your customers’ minds at ease? Here’s what our research reveals: Insider tips: Our research shows that UK customers are concerned about how their online shopping might impact the environment. A majority (54%) said they also use email to check tracking notifications. So, how can you do right by these changes in consumer behaviour right now? Buying Behaviour Statistics. Our research reveals that consumers actually love checking their order’s tracking notifications. So, what can you do as a retailer to put your customers’ minds at ease? Ecommerce statistics can help you see the big picture by answering these questions and more. Yet, increasingly, retailers are discovering that offering free shipping on orders that exceed a certain price can actually boost sales. That’s one of the key questions that Sendcloud wanted to answer through our recent statistical market research. We shop online for anything from holidays to jackets, nappies to mobile phones and seemingly everything in between. So, they have clear expectations of what constitutes an acceptable returns policy, and what does not. 3. This reveals exactly what UK customers expect to happen, from the moment they click ‘Add to cart’. Even though UK consumers are more patient at the moment, do everything you can to ensure they will still receive their orders on time. And that’s step one to preventing cart abandonment. A full 25% of UK shoppers say they’ll abandon a cart if their preferred courier is not listed among the shipping options (compared to 21% in the rest of Europe). Waste is currently a bigger concern for most online shoppers than carbon emissions. According to figures from Statcounter, mobile traffic now (as of July 2019) accounts for 41.66% of all UK web traffic, with tablet traffic accounting for a further 10.36%. Here’s what’s in the full report 2files Analysts have noted that e-commerce now accounts for more than one quarter of all retail sales inside the country. Ecommerce statistics: Amazon. If you’re an international retailer trying to get ahead in the UK market, you’ve got some catching up to do. Since most UK shoppers will view notifications on their phones, ensure that your message is tailored to mobile viewing. And this means that UK shoppers are well accustomed to receiving (and returning) merchandise bought online. (Statista) Amazon has over 100 million Amazon Prime members. We forecast that UK consumers will spend £141.33 billion ($180.39 billion) online this year, up a massive 34.7% from 2019. Create a customised, scalable and flawless shipping workflow. Want the quick version? A growing number of shoppers now set that cut-off time at 8 PM. A majority (56%) believe that it’s the retailer’s responsibility to arrange and pay for return shipping. The long-term consequences of this decision, as it pertains to ecommerce and beyond, remain to be seen. Industries. It's already amongst the most important considerations for online retailers and businesses of all types. Consider offering free shipping on international orders to the UK. How can you ensure that your online retail business is fully prepared to tap into the booming UK market? Ensure that your packaging is 100% recyclable. It’s a good idea to set a threshold for free shipping, as discussed above. The insights we discovered help retailers like you to finely tune your business’s shipping strategy so that you cater more effectively to your UK customers’ wishes and expectations. In the UK, 77% of consumers say that they have bought more products online since the beginning of the pandemic. They’ve browsed off without completing the order. We surveyed over 8,000 consumers across Europe, including more than 1,000 in the UK alone. Your customers are likely to show their understanding, but part of good service is to be transparent about delays from the outset. Along with Germany and France, the United Kingdom is one of the primary drivers of the European economy and has historically played a central role in the European Union. The Emarketer report also compares growth between the top 10 countries ranked by ecommerce sales, showing that China now surpasses the US and UK. Your website will never be the same again. With online sales equating to 19.6% of overall shopping in the UK in February 2020, according to the Office for National Statistics, eCommerce is now understandably a key part of many companies’ sales strategies. 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